Privacy Policy

Natna AI ("Natna," "we," "us," or "our") provides AI-powered tools for translation, writing, image generation, document processing, and conversation in Tigrinya, Amharic, English, and related languages.

This Privacy Policy describes how we handle personal information when you use our website, mobile applications, and related services (collectively, the "Services"). By using the Services, you agree to the practices described here.

Information you provide

• Account details such as your name, email address, and authentication credentials.
• Content you submit, including chat messages, prompts, documents, images, and audio you upload or generate through the Services.
• Payment and billing information when you subscribe to a paid plan (processed by our payment providers; we do not store full card numbers).
• Communications you send to us, such as support requests or feedback.

Information collected automatically

• Device and usage data, including browser type, operating system, app version, IP address, and general location derived from IP.
• Log data such as pages visited, features used, timestamps, and error reports.
• Cookies and similar technologies that help us remember preferences, maintain sessions, and understand how the Services are used.

We use personal information to:

• Provide, operate, and improve the Services.
• Process your requests, including translation, writing, summarization, speech, and image generation.
• Authenticate your account, prevent fraud, and enforce our Terms & Conditions.
• Communicate with you about updates, security notices, and support.
• Analyze aggregated usage to improve performance, reliability, and language quality.
• Comply with legal obligations.

We do not sell your personal information. We do not use your private conversations or uploaded documents to train models for unrelated third parties without your consent.

To deliver AI features, your prompts, messages, documents, and media may be processed by Natna's systems and trusted infrastructure providers. Content is encrypted in transit using industry-standard TLS.

We may retain limited interaction data for a short period to provide conversation context, detect abuse, and improve service quality. You can delete your account and associated data as described in our Account Deletion page.

We may share information only in these circumstances:

• Service providers who help us host infrastructure, process payments, send email, or provide analytics — bound by confidentiality and data-processing obligations.
• Legal requirements when required by law, regulation, legal process, or to protect rights, safety, and security.
• Business transfers in connection with a merger, acquisition, or sale of assets, with notice where required by law.
• With your consent when you direct us to share information.

We retain personal information only as long as needed to provide the Services, fulfill the purposes described in this policy, comply with legal obligations, resolve disputes, and enforce our agreements.

When you delete your account, we delete or anonymize your personal data within a reasonable period, except where retention is required by law or for legitimate security purposes.

Depending on your location, you may have the right to:

• Access, correct, or delete your personal information.
• Export a copy of your data.
• Object to or restrict certain processing.
• Withdraw consent where processing is consent-based.

You can manage many preferences in your account settings. For other requests, contact us at privacy@natna.ai.

You may also control cookies through your browser settings. Disabling cookies may affect some features.

We implement technical and organizational measures designed to protect your information, including encryption in transit, access controls, and monitoring. No method of transmission or storage is completely secure; we cannot guarantee absolute security.

The Services are not directed to children under 13 (or the minimum age required in your jurisdiction). We do not knowingly collect personal information from children. If you believe a child has provided us data, contact us and we will delete it.

Your information may be processed in countries other than where you live. Where required, we use appropriate safeguards for cross-border transfers.

We may update this Privacy Policy from time to time. We will post the revised version on this page and update the "Last updated" date. Material changes may be communicated by email or in-app notice.

Questions about this Privacy Policy? Email us at privacy@natna.ai or support@natna.ai.